Shipping and Refund Policy
Shipping & Refund Policy
Thank you for shopping at Healtyco. This policy explains how orders are processed, shipped, delivered, returned, and refunded.
Order Processing
Orders placed on Healtyco.com are fulfilled through trusted U.S.-based fulfillment and logistics partners to support reliable delivery across the United States.
- Orders are processed Monday through Friday, excluding U.S. public holidays.
- Typical processing time is 1 to 2 business days from the date your order is placed.
- Once your order ships, you will receive a shipping confirmation email with tracking information.
- Processing times may vary during high-volume seasons, holidays, or promotional events.
Shipping Locations
We currently ship to addresses within the United States only. International shipping is not available at this time.
Orders cannot be delivered to P.O. Boxes or APO/FPO addresses. All shipments originate from U.S.-based fulfillment facilities.
Shipping Options & Estimated Delivery
Delivery times are estimates and may vary depending on your location, order volume, carrier service, weather conditions, or other factors outside our control.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3 to 7 business days | Free on orders over $50 USD |
| Expedited Shipping | 2 to 3 business days | Calculated at checkout |
| Express Shipping | 1 to 2 business days | Calculated at checkout |
Tracking Your Order
Once your order ships, you will receive an email with your tracking number and carrier information. Please allow up to 24 hours for tracking details to update after receiving your shipping confirmation.
Our system automatically sends order confirmations, shipment tracking updates, and delivery notifications. If you do not receive these updates, please check your spam or promotions folder.
Delivery Issues
If your package is delayed, lost, or damaged during transit, please first contact the shipping carrier using your tracking number.
Healtyco is not responsible for carrier delays, weather delays, failed delivery attempts, or incorrect shipping information provided by the customer.
Wrong or Incomplete Address
Please double-check your shipping details before placing your order. Orders with incorrect or incomplete addresses may result in delivery delays, failed delivery, return-to-sender issues, or additional fees.
Packages returned due to incorrect addresses, refusal, or failed delivery attempts may be refunded minus original shipping costs. Reshipment requests may require additional shipping fees.
Shipping Restrictions
Certain products may be subject to carrier, state, regional, or local shipping restrictions. We reserve the right to cancel or refund orders that cannot be shipped to a specific location.
Customers are responsible for ensuring that products ordered from Healtyco may be lawfully purchased and received in their location.
Damaged or Missing Items
If your order arrives damaged or with missing items, please notify us within 7 days of delivery.
When contacting support, please include your order number, a description of the issue, and clear photos of the packaging and product.
Return & Refund Policy
At Healtyco, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
Return Eligibility
Return requests must be submitted within 30 days of delivery.
To be eligible for a return, items must be unused, unopened, and in their original packaging unless the product arrived damaged, defective, or incorrect.
Non-Returnable Items
- Opened or used products
- Items damaged after delivery due to customer handling
- Gift cards or promotional items
- Final sale items, where applicable
- Items returned without prior authorization
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please report the issue within 48 hours of delivery.
Please include your order number and clear photos of the item and packaging when contacting support.
Return Authorization
Please do not send products back without prior authorization. Returns sent without approval may not be accepted or refunded.
To request a return, contact our support team at products@healtyco.com.
Return Shipping Address
If your return is approved, our support team will provide the correct return instructions. Approved returns may be sent to the fulfillment return address below unless we provide different instructions.
Distributed by Healtyco Wellness
Aurora, Colorado, USA
This address should only be used for approved returns. Please do not send products back before receiving return authorization.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
Return Shipping Costs
Return shipping costs are generally the responsibility of the customer unless the item was received damaged, defective, or incorrect.
Original shipping charges may be non-refundable unless required by applicable law or unless the return is due to our error.
Exchanges
We do not guarantee exchanges. Replacement requests are reviewed based on product availability and the nature of the issue.
If a replacement is approved, our support team will provide the next steps.
Late or Missing Refunds
If you have not received your refund after confirmation that it was processed, please check with your bank, card issuer, or payment provider first, as processing times may vary.
If you still need help after checking with your payment provider, contact us at products@healtyco.com.
Contact Support
For questions about shipping, returns, refunds, damaged items, or order support, please contact us by email.
Our support team typically responds within 24 to 48 business hours.