Shipping and Refund Policy
Thank you for shopping at Healtyco.com. This policy explains how your orders are processed, shipped, delivered, and how returns or refunds are handled. Orders placed on our website are fulfilled through trusted U.S.-based fulfillment and logistics partners to ensure reliable delivery across the United States.
1. Order Processing
- Orders are processed Monday through Friday, excluding U.S. public holidays.
- Processing time is typically 1–2 business days from the date your order is placed.
- Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier information.
Processing times may vary during high-volume seasons or promotional events.
2. Shipping Locations
We currently ship to addresses within the United States only. International shipping is not available at this time.
- Orders cannot be delivered to P.O. Boxes or APO/FPO addresses.
- All shipments originate from U.S. based fulfillment facilities.
3. Shipping Options & Estimated Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (USPS / UPS Ground) | 3–7 business days | Free on orders over $50 USD |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Express Shipping | 1–2 business days | Calculated at checkout |
Delivery times are estimates and may vary depending on your location and carrier service.
4. Tracking Your Order
Once your order ships, you will receive an email with your tracking number and link to follow the shipment. Please allow up to 24 hours for tracking information to appear after receiving your shipping confirmation.
5. Delivery Issues
If your package is delayed, lost, or damaged during transit, please first contact the shipping carrier using your tracking number.
Healtyco is not responsible for delays caused by carriers, weather conditions, or incorrect shipping information provided by the customer.
6. Wrong or Incomplete Address
Please double check your shipping details before confirming your order. Orders with incorrect or incomplete addresses may result in delivery failures or additional fees.
7. Order Tracking Notifications
Our system automatically sends order confirmation, shipment tracking, and delivery notifications. If you do not receive these updates, please check your spam or promotions folder.
8. Shipping Restrictions
All products offered on Healtyco.com are FDA-compliant dietary supplements manufactured in regulated facilities. Certain items may be subject to carrier or regional restrictions. We reserve the right to cancel or refund orders that cannot be legally shipped.
9. Damaged or Missing Items
If your order arrives damaged or with missing items, please notify us within 7 days of delivery and include photos of the packaging and product.
10. Returns Due to Non Delivery
Packages returned due to incorrect addresses, refusal, or failed delivery attempts may be refunded minus original shipping costs. Reshipment requests may incur additional fees.
Return & Refund Policy
At Healtyco, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
11. Return Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging unless the product arrived damaged or defective.
Return requests must be submitted within 30 days of delivery.
12. Non-Returnable Items
- Opened or used products
- Items damaged after delivery due to customer handling
- Gift cards or promotional items
- Final sale items where applicable
13. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please report the issue within 48 hours of delivery.
Please include your order number and clear photos of the item and packaging when contacting support.
14. Return Authorization
Please do not send products back without prior authorization.
15. Return Shipping Address
If your return is approved, please send the item to the following fulfillment return address:
Distributed by
Healtyco Wellness
Aurora, Colorado, USA
Email: products@rhubhq.com
Phone: +1 (303) 214-4841
This address should only be used for approved returns.
16. Refunds
Once your return is received and inspected, you will be notified regarding the status of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
17. Return Shipping Costs
Return shipping costs are generally the responsibility of the customer unless the item was received damaged, defective, or incorrect.
18. Exchanges
We do not guarantee exchanges. Replacement requests are reviewed based on product availability and the nature of the issue.
19. Late or Missing Refunds
If you have not received your refund after confirmation that it was processed, please check with your bank or payment provider as processing times may vary.