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healtyco.com

FAQ's

Frequently Asked Questions

Find answers about Healtyco products, orders, shipping, returns, CBD, privacy, email preferences, accessibility, and company information.

Company & Product Information

What is Healtyco?

Healtyco is a wellness brand focused on offering quality supplements and wellness products designed for everyday routines. Our goal is to make wellness products simple, accessible, and easy to include in daily life.

Healtyco LLC is a DBA of NutricoreLabs LLC, a Delaware-registered company based in the United States.

Is Healtyco a U.S. company?

Yes. Healtyco LLC is a DBA of NutricoreLabs LLC, a Delaware-registered company in the United States.

Customer support is provided by email, and orders are fulfilled through U.S.-based fulfillment and logistics partners.

Where are Healtyco products made?

Healtyco products are made through qualified U.S. manufacturing partners with a focus on quality, consistency, documentation, and responsible production standards.

We do not claim that Healtyco itself is an FDA-registered facility. Our products are produced through manufacturing partners, and product or facility documentation may be provided where available.

Are Healtyco products FDA-approved?

Dietary supplements and wellness products are not approved by the FDA in the same way as prescription medications are.

Any product statements on Healtyco.com are for general wellness information only. These statements have not been evaluated by the Food and Drug Administration. Healtyco products are not intended to diagnose, treat, cure, or prevent any disease.

What quality standards does Healtyco follow?

Healtyco focuses on responsible sourcing, clear product presentation, manufacturing documentation where available, and quality-focused production standards.

Some products may have supporting documentation such as manufacturing partner certificates or cGMP-related documentation. These documents are provided for transparency and should not be interpreted as medical claims or FDA approval.

Orders, Shipping & Delivery

Where does Healtyco ship?

Healtyco currently ships to addresses within the United States only. International shipping is not available at this time.

Orders cannot be delivered to P.O. Boxes or APO/FPO addresses.

How long does order processing take?

Orders are usually processed within 1 to 2 business days, Monday through Friday, excluding U.S. public holidays.

Processing times may vary during high-volume periods, holidays, product launches, or promotional events.

How long does shipping take?

Estimated delivery times depend on the shipping method selected at checkout:

  • Standard Shipping: usually 3 to 7 business days
  • Expedited Shipping: usually 2 to 3 business days
  • Express Shipping: usually 1 to 2 business days

Delivery times are estimates and may vary due to carrier delays, weather, location, holidays, or other factors outside our control.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking details to update after the carrier receives the package.

If you do not see the email, please check your spam or promotions folder.

What should I do if my package is delayed, lost, or damaged?

If your package is delayed, lost, or damaged during transit, please first contact the shipping carrier using your tracking number.

If your order arrives damaged or with missing items, contact Healtyco within 7 days of delivery and include your order number, a description of the issue, and clear photos of the packaging and product.

Returns, Refunds & Support

What is your return policy?

Return requests must be submitted within 30 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original packaging unless the product arrived damaged, defective, or incorrect.

Please do not send products back without prior authorization. Returns sent without approval may not be accepted or refunded.

Which items are non-returnable?

The following items are generally non-returnable:

  • Opened or used products
  • Items damaged after delivery due to customer handling
  • Gift cards or promotional items
  • Final sale items, where applicable
  • Items returned without prior authorization
How are refunds processed?

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Who pays for return shipping?

Return shipping costs are generally the responsibility of the customer unless the item was received damaged, defective, or incorrect.

Original shipping charges may be non-refundable unless required by applicable law or unless the return is due to our error.

CBD, Supplements & Safety

Does Healtyco sell CBD products?

Yes, Healtyco may offer hemp-derived CBD products. CBD products are intended for adult use only and should be used according to the product label and applicable laws in your location.

Customers are responsible for understanding whether CBD products may be lawfully purchased and received in their state or local area.

Can CBD products cause a positive drug test?

Some CBD products may contain trace amounts of naturally occurring hemp compounds. Use of hemp-derived products may carry a risk of a positive drug test depending on the product, testing method, frequency of use, and individual factors.

If you are subject to drug testing, consult your employer, testing agency, or healthcare professional before using CBD products.

Should I consult a healthcare professional before using supplements or CBD?

Yes. You should consult a licensed healthcare professional before using any supplement, CBD product, or wellness product, especially if you are pregnant, nursing, taking medication, have a medical condition, or are planning a medical procedure.

Stop using any product and seek medical attention if you experience an unwanted reaction, sensitivity, or unexpected effect.

Privacy, Email & Accessibility

How does Healtyco handle my personal information?

Healtyco may collect personal information when you interact with our website, place an order, create an account, contact us, subscribe to marketing emails, or use features on our website.

We may also use cookies, analytics tools, advertising technologies, and similar tracking technologies to operate our website, improve the shopping experience, measure performance, and provide relevant content or advertising.

Can I opt out of targeted advertising?

Depending on where you live, you may have the right to opt out of certain activities that may be considered targeted advertising, sale, or sharing under applicable U.S. state privacy laws.

If you visit our website with Global Privacy Control enabled, we will treat the signal as a request to opt out where required by applicable law for that device and browser.

How do I unsubscribe from promotional emails?

Every promotional email from Healtyco includes an unsubscribe link in the footer. You may use that link to remove yourself from our marketing email list.

You may also contact us at products@healtyco.com and request manual removal. Please allow up to 48 business hours for manual unsubscribe requests to be processed.

Will I still receive order emails after unsubscribing?

Yes. Unsubscribing from promotional emails does not stop important transactional emails related to your orders.

You may still receive order confirmations, shipping updates, delivery notices, account-related messages, customer service replies, or other essential communications related to purchases or support requests.

What if I need help using the Healtyco website?

Healtyco is committed to providing a website experience that is accessible, user-friendly, and easy to navigate.

If you have difficulty using any part of our website, browsing products, reading content, completing checkout, or accessing a policy page, please contact us and we will do our best to assist you.

Still Need Help?

If your question is not answered here, our support team is happy to help. Please include your order number if your message is related to an existing order.

Email: products@healtyco.com

Effective Date: June 4, 2026

Brand / DBA Name: Healtyco LLC

Legal Company Name: NutricoreLabs LLC

Registration: Delaware Registered Company

Country: United States